Refund policy

At Zahra, we want you to love your jewelry. If for any reason you're not completely satisfied with your purchase, here's our return and refund policy.

**Return window**
You have 30 calendar days from the date you receive your order to request a return.

**Conditions for return**
- The item must be unused, in its original packaging, and in perfect condition.
- Custom or engraved items are not eligible for return, except in the case of a manufacturing defect.
- Proof of purchase or order number is required.

**How to request a return**
Email support@zahrajewelry.shop with your order number and the reason for the return. Our team will respond within 2 business days with shipping instructions.

**Refunds**
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, you'll be automatically refunded to your original payment method within 10 business days.

**Exchanges**
Exchanges for size or style are subject to stock availability. Contact us to check what's currently available.

**Damaged or defective items**
If you received a defective or damaged item, contact us right away at support@zahrajewelry.shop with photos of the product. In these cases, we cover return shipping costs and offer a replacement or full refund.

**Return shipping costs**
Return shipping costs are the customer's responsibility, except in cases of a defect or a shipping error on Zahra's part.